Today I feel a bit down. I checked my Etsy inbox and got one convo saying that she’s yet to get her parcel from me. It’s almost 1 month. I filed a complain with the post office and I hope someone there will do something about it. For me, selling online is not just about money. The customer’s satisfaction is my UTMOST importance. If my customer(s) don’t get their order or not satisfied with my products I’d rather refund their money.
Today, that was what I offered her. Fortunately she agreed to wait for sometimes. I hope by the time, my parcel will reach her. I think this is the most crucial things in selling online..ehmm..beside photography (at least for me).
Whenever I’m sending the parcel (even for swap) I always take really care, such as make sure I wrap everything in plastic before put it in an envelope and if necessary, during the monsoon season, I use double envelopes and put broad cellotape all over.
I love to send my parcel in special wrapping that I made my self . Or if I don’t have much time, I wrap it using one traditional piece of cloth (gamocha), which is our traditional symbol of friendship, love, respect,etc. Otherwise for small order like trims and ribbons I made a drawstring pouches. I also made a simple Thank You card.
I just hope all my customers will get their parcel in time and also my swap partners. Thanks a lot for your patience and I hope what I have sent you is worth the wait :-)
~ have a nice day ~